Certificate Courses
Call Centre Training
Language Skills:
English & American Accent/ Accent neutralization/ Americanisms in Vocabulary/ Slangs/unique components of American variety of English/ Effective use of the Dictionary of American English.

American Culture:
Geography/ States & Provinces/ American political system/ current events in American social, economic & political arena/ festivals/ food/ national holidays/ working hours/social events and celebrations/ polite manners/ landmarks in the American History.

American English versus Standard English (RP):
  • List of prominent distinctions between the varieties in terms of phonology, morphology, syntax and semantics.
  • Unique expressions/ idioms and phrases/ trade & industry related jargon/ syntactic variations
Customer Service
  • Negotiation skills
  • Polite expressions
  • Managing stress
  • Handling difficult clients
  • Counselling skills
  • Hands on experience on attending to clients.
 Duration: 50hrs
 Classes: 4.15 to 5.30p.m.
 Fee: Rs.2,000/-
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